Client Success Manager
BrainStorm
Customer Service
Posted on Thursday, January 6, 2022
Company
BrainStorm (www.brainstorminc.com) is a B2B SaaS company that drives digital adoption and organizational change for outstanding companies around the world, including PepsiCo, American Express, Land O'Lakes, Inc., MasterCard International Inc., Mattel, Inc., Panasonic, Merck Company, and more.
BrainStorm thrives on a dynamic and fun-loving atmosphere, paired with a steadfast commitment to excellence. Our high-performing team is composed of self-starters who play a pivotal role in driving our success. Once we walk through the door, it’s definitely ‘Go Time’.
Opportunity
BrainStorm is currently seeking a Client Success Manager to manage and renew existing customer accounts on our award-winning corporate education and learning SaaS platform product offering. Our platform has become the flagship product of BrainStorm. We take pride in delivering industry-leading learning experiences for our enterprise clients, and the Client Success Managers are at the core of planning and implementing the learning strategies for our customers. The ideal candidate will also have a strong skillset in sales or renewing enterprise customers.
Responsibilities
- Renewing customer accounts year over year
- Consulting with clients and creating a user adoption plan for each software deployment
- Sharing best practices and educating clients on learning frameworks
- Building lasting customer relationships as their trusted advisor
- Representing the customer voice to the product development team
- Owning the full renewal cycle from budget conversation through deal renewal
Qualifications
- Professional and outgoing in demeanor and possess the ability and confidence to clearly communicate with deployment managers from Fortune 1000 companies
- Bachelor’s degree or equivalent work experience
- Strong organizational skills, problem solving abilities, and project management experience will be necessary
- 3-5 years of previous SaaS Sales or CS experience
- Strong analytical and organizational skills
- Ability to learn quickly and work independently
BrainStorm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Medical, dental, 401k, and other benefits are included. The position is available in the American Fork, UT office.
BrainStorm Inc is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.