Experience Manager
Color Factory
Administration
Houston, TX, USA
Posted on Jan 18, 2025
Experience Manager | |||
JOB DESCRIPTION | |||
| Onsite | |||
| Who We Are | |||
| Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful. Above all, Color Factory seeks to make art accessible for more people. | |||
| About the Experience Team | |||
| We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again. | |||
| We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others. Almost everyone could benefit from an injection of color and Color Factory’s aim is to not only provide it, but to make it accessible and approachable for all. | |||
About the Role | |||
| As a Color Factory Experience Manager you'll Support, guide, and inspire the experience team as they work to create welcoming, inclusive, safe, and joyful experiences for Color Factory guests. You'll also: | |||
| • | Oversee all aspects of the guest experience, maintaining high standards in line with the Color Factory brand | ||
| • | Empower the experience team to deliver exceptional guest experiences through coaching and team development | ||
| • | Oversee experience-related Areas of Responsibility (AORs) | ||
| • | Serve as onsite point of contact for guest events | ||
| • | Partner with onsite leaders and corporate partners to cultivate a happy, healthy, and productive staff culture | ||
About You | |||
| • | You continually consider how each idea enhances or detracts from the customer experience. You don't sacrifice the customer experience for the sake of convenience or efficiency. You raise concerns when the customer experience is potentially at risk, even in difficult situations or conversations. | ||
| • | You make decisions that improve the lives of others, even if it means more work on the back end. You understand what motivates each individual. You have the vision to see when a short-term challenge can yield a long-term gain with greater benefit to others. | ||
| • | You inspire others to action and create meaning for tasks and projects. You motivate through challenge and reward, and celebrate the accomplishments of others. | ||
| • | You treat failure as a valuable opportunity for learning and growth. You understand that skills and abilities can be developed through effort, study, and persistence. | ||
| • | You proactively seek opportunities to help individuals and the team get stronger. You don't hesitate to share developmental feedback and to provide encouragement when times are tough. You help others do more than they thought possible. | ||
| • | You believe in and promote the company values, and embody our values in words and actions. You respect and honor the diversity of the entire community. | ||
Specific Qualifications | |||
| To be successful in this role, we recommend these qualifications: | |||
| • | Demonstrated history of successfully managing and leading teams in environments where customer interaction is a key component | ||
| • | Evidence of effectively coaching team members to improve their performance and foster their professional growth | ||
| • | Experience in planning and executing events, serving as the primary point of contact, and ensuring all aspects of the event run smoothly | ||
| • | Ability to communicate clearly and empathetically with both guests and team members, ensuring a positive and inclusive atmosphere | ||
| • | |||
| Equal Employment Opportunity | |||
| We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination. | |||