Customer Success Manager
Elements
This job is no longer accepting applications
See open jobs at Elements.Our Mission and Product
For every year since it’s been in existence, the American Psychology Association has ranked money as the #1 stress factor in our lives. And the next generation of consumers is dealing with even more financial complexity than their predecessors.
Elements is a venture-backed startup with a mission to reduce people's anxiety about their financial wellness, so they can live their present lives to the fullest.
We're starting by building a cutting-edge fintech platform (B2B Saas) designed to help wealth managers provide a more valuable experience for their generation XYZ clients.
Job Description
We are seeking a highly organized and customer-focused individual to join our team as a Customer Success Manager. In this role, you will be responsible for ensuring our customers receive the highest level of support and satisfaction with our software.
Responsibilities
- Manage a portfolio of customers and act as their primary point of contact for any questions or concerns
- Provide assistance with software renewals and handle any billing issues
- Train customers on how to use the Elements software, including providing one-on-one training and creating training materials
- Handle technical support inquiries and troubleshoot any issues that arise
- Work closely with the product team to provide feedback on customer needs and requests for new features
- Monitor customer satisfaction levels and implement strategies to improve retention and customer loyalty
Need to Have
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
- Ability to work independently and manage multiple tasks and priorities effectively
Nice to Have
- Experience in a customer support or success role
- Experience with and interest in the financial advise industry
- Strong technical skills and experience with software support
This job is no longer accepting applications
See open jobs at Elements.