People Operations Manager

Galileo Financial Technologies

Galileo Financial Technologies

People & HR, Operations
Buenos Aires, Argentina
Posted on Thursday, January 18, 2024

Employee Applicant Privacy Notice

Who we are:

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

About Role

We’re looking for an experienced HR Operations leader in LATAM, who will be responsible for executing long-term operational business strategies and programs, as well as providing day-to-day support to employees at all levels of the organization to ensure our employees feel supported and empowered to do their best work through a growing self-service model.

What you’ll do:

  • Manage, coach, and develop organizational health routines, including sustainable team growth, team design, and division of work for our awesome team of People Operations Partners in LATAM.
  • Oversee an improve our regional case management process, ensuring timely and efficient resolution of tickets, streamlining and documenting our process to share services across team members where possible, and creating attainable metrics, competencies, and KPIs for measuring team success.
  • Partner cross functionally to support our HR, IT, and Payroll functions to create scalable and repeatable processes across the People Team organization
  • Participate in and facilitate projects including performance cycles, engagement surveys, process standardization and acquisition integrations. Serving as an advisor to leadership on broader operational objectives and local regulatory impacts/requirements for these projects.
  • Serve as our Workday data expert; taking the lead to troubleshoot and correct data integrity issues as well as identify root causes to eliminate future risks.
  • Lead system enhancement projects for the people ops function: Defining requirements, assisting with process design, testing and change management with the business.
  • Ruthlessly prioritize and ensure the team has dedicated resources to see projects through to delivery.
  • Partner with our Total Rewards team on LATAM benefits strategies. Building strong relationships with external vendors to negotiate and manage benefit packages, while overseeing successful administration of benefits programs.
  • Consult with local lawyers and our compliance teams to stay current on employment laws and compliance regulations, ensuring company policies and practices are up to date and published.

What you’ll need:

  • Bachelor’s degree required.
  • 5+ years of related HR experience in a dynamic environment.
  • 2+ years of experience leading teams.
  • Exceptional communication skills - Ability to communicate complex concepts in a structured manner and lead change management for process enhancement initiatives at a global level.
  • Experience working with global HR teams, ensuring the company complies and is up to date with current local employment laws and regulatory requirements.
  • Expert knowledge in HR service delivery with the ability to scale and grow global shared services.
  • Strong ability to handle highly confidential information with discretion and maturity.
  • Deep analytical expertise and problem solving skills - ability to interpret data and produce relevant metrics to support decision making.
  • Strong preference for experience with Workday & Jira.
  • Advanced English speaking level.

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.