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Cloud Reliability Analyst

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IT
Kuala Lumpur, Malaysia
Posted on Thursday, March 7, 2024

Cloud Reliability Analyst

The Cloud Reliability Analyst; provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What you will be doing:

  • Triages issues between different areas of the organization.
  • Manages ServiceNow Tasks.
  • Assists in the automation of web application deployments.
  • Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
  • Manages production infrastructure.
  • Provide support as SME to groups outside the IT organization.

What you will likely bring:

  • Ability to work on problems of moderate scope.
  • Ability to troubleshoot and maintain various software applications.
  • Ability to work as a team to accomplish departmental goals.
  • Technical expertise.
  • Decision-making skills.
  • Advance knowledge of SQL.
  • Experience with Microsoft Azure, AWS or similar technologies preferred.
  • Experience with Microsoft Active Directory preferred.

What could set you apart:

  • Minimum 3+ years of applicable experience and demonstrated success/knowledge as Microsoft System Admins
  • Bachelor’s degree preferred.
  • Experience in Azure Kubernetes
  • Certified Microsoft Azure Fundamentals
  • Knowledge in networking concept and configuration