Cloud Reliability Analyst

The Cloud Reliability Analyst; provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What you will be doing:

• Triages issues between different areas of the organization.
• Manages ServiceNow Tasks.
• Assists in the automation of web application deployments.
• Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
• Manages production infrastructure.
• Provide support as SME to groups outside the IT organization.

What you will likely bring:

• Ability to work on problems of moderate scope.
• Ability to troubleshoot and maintain various software applications.
• Ability to work as a team to accomplish departmental goals.
• Technical expertise.
• Decision-making skills.
• Advance knowledge of SQL.
• Experience with Microsoft Azure, AWS or similar technologies preferred.
• Experience with Microsoft Active Directory preferred.

What could set you apart:

• Minimum 3+ years of applicable experience and demonstrated success/knowledge as Microsoft System Admins
• Bachelor’s degree preferred.
• Experience in Azure Kubernetes
• Certified Microsoft Azure Fundamentals
• Knowledge in networking concept and configuration