Technical Application Specialist
Grow
IT
United States · Detroit, MI, USA
Posted on Friday, April 19, 2024
Technical Application Specialist | Epicor CPC
The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary.
What you will be doing:
- Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
- Follows procedures to troubleshoot client-server software application issues that may involve Microsoft SQL, web servers, Linux OS, and Mongo DB.
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension and integration of products.
- Addresses concerns brought up by other departments such as customer experience or sales.
- Assists in mentoring other team members.
- Contributes and uses department's knowledge base articles and FAQ's.
What you will likely bring:
- Ability to effectively communicate both verbally and in writing.
- Customer experience skills.
- Knowledge of specific system application fundamentals and business processes.
- Strong problem solving and troubleshooting skills.
- Experience in a support environment with high call volumes desired.
- SaaS or e-Commerce experience.
What could set you apart:
- Knowledge of Microsoft SQL, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail, or distribution business processes.
- Database administration, installation and configuration experience.
- Knowledge of Linux OS, Mongo DB, or Node Red a plus.
- Proven self-learner.