Senior ERP Support & QA Specialist



Customer Service, Quality Assurance
Kuala Lumpur, Malaysia
Posted on Wednesday, April 24, 2024

The Senior ERP Support and QA Specialist; provides support for more complex CSG-developed solutions. Responsibilities include ensuring CSG team maintains an acceptable level of support to those customers subscribing to a CSG maintenance service agreement and that the CSG team delivers quality and rigorously tested solutions.

What you will be doing:

  • Investigates, diagnoses and reports issues.
  • Determines if issues are CSG-related or general product.
  • Prioritizes issues.
  • Documents issues with sufficient details to allow for replication, investigation and diagnosis.
  • Collaborates with Solution Architects and Developers to close reported issues.
  • Builds test environments.
  • Installs CSG solutions into test environment, internally and for the customer.
  • Tests solutions as per agreed in design documentation.
  • Communicates/advises Custom Solutions team of observations found during testing and troubleshooting of installations.

What you will likely bring:

  • Previous support or QA experience.
  • Previous exposure to ERP or similar enterprise products.
  • Strong listening, verbal and written communication skills.
  • Office/remote-based.
  • Travel up to 5%.

What could set you apart:

  • 3+ years of applicable experience and demonstrated success/knowledge
  • University degree preferred (or equivalent experience)