The Senior ERP Support and QA Specialist; provides support for more complex CSG-developed solutions. Responsibilities include ensuring CSG team maintains an acceptable level of support to those customers subscribing to a CSG maintenance service agreement and that the CSG team delivers quality and rigorously tested solutions.

What you will be doing:

• Investigates, diagnoses and reports issues.
• Determines if issues are CSG-related or general product.
• Prioritizes issues.
• Documents issues with sufficient details to allow for replication, investigation and diagnosis.
• Collaborates with Solution Architects and Developers to close reported issues.
• Builds test environments.
• Installs CSG solutions into test environment, internally and for the customer.
• Tests solutions as per agreed in design documentation.
• Communicates/advises Custom Solutions team of observations found during testing and troubleshooting of installations.

What you will likely bring:

• Previous support or QA experience.
• Previous exposure to ERP or similar enterprise products.
• Strong listening, verbal and written communication skills.
• Office/remote-based.
• Travel up to 5%.
  

What could set you apart:

• 3+ years of applicable experience and demonstrated success/knowledge
• University degree preferred (or equivalent experience)