Technical Application Specialist
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Minneapolis, MN, USA
Posted on Thursday, April 25, 2024
Technical Application Specialist | QuickShip
The Technical Application Specialist diagnoses troubleshoot and documents core software and data issues. This role also creates customer-facing knowledge documentation.
What you will be doing:
- Communicate with customers via phone, email, or chat.
- Document calls with screenshots and detailed notes of what happened while on the call.
- Diagnose technical and/or software configuration issues.
- Troubleshoot and test solutions. Fully documents and escalates if necessary.
- Follows procedures to troubleshoot client-server software application issues.
- Stays up to date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Creates customer-facing and internal knowledge documents.
What you will likely bring:
- Experience with Office 365 Applications, such as Teams, Outlook, Word, Excel,
- Ability to effectively communicate both verbally and in writing
- Customer experience skills, and the desire to help them.
- Strong problem solving and troubleshooting skills
- Experience in a support environment with high call volumes desired
- 3+ years of applicable experience and demonstrated success/knowledge.
- High school diploma.
What could set you apart:
- Label Printer – Install/configuration
- Printer – Install/configuration
- IIS
- Crystal Reports
- SQL Server Experience - basic understanding of T-SQL, Database Backup/Restore
- Hazmat Shipping
- International Shipping
This job is no longer accepting applications
See open jobs at Grow.See open jobs similar to "Technical Application Specialist" Kickstart Seed Fund.