Senior Professional Services Consultant | Field Service

The Senior Professional Services Consultant leads Epicor Field Service consulting engagements and assumes responsibility for performing implementation tasks and producing quality deliverables. They drive implementation deliverables and assist the Project Manager to organize and control tasks within the work plan. They take a leadership position on project teams, engagements, and respective consulting practices, and work with clients on an independent basis for engagements with little supervision.

What you will be doing:

• Provide guidance to the PS team through proactive training, sharing knowledge, and communicating best practices.
• Interact with members of cross-functional teams including professional services, product management, and sales
• Coordinate all aspects of a project for a client
• Responsible for overall delivery of schedule, budget deliverables
• Determine direction, timelines, schedules, and activities for an area of the project
• Possess accurate estimating skills for various project tasks
• Ensure all deliverables in area of responsibility is delivered on time and on budget.
• Focus on managing complex programs/projects
• Develop best practices and associated documentation
• Lead customers through all aspects of the Epicor Field Service Solution implementation including requirements understanding, solution design, data analysis, migration, training, configuration, testing, go live prep, support, and post support
• Primary customer liaison managing communication between quality project team and Epicor PM

What you will likely bring:

• Project management skills and strong technical background are required
• Ability to perform work plans, identify resource requirements, establish priorities for available resources and monitor the performance of project tasks
• Customer centric, results oriented, self-starter and able to work independently.
• Strong listening, verbal, and written communication skills, including virtual presentations.
• Expertise in all applicable modules of the software
• Breadth of knowledge across industry verticals
• Ability to travel up to 40%

Qualification:

• Experience implementing Field Service systems as a consultant, business, or IT representative
• 3+ years applicable field service, manufacturing, supply chain, and/or demonstrated success/knowledge
• 3+ years of consulting experience
• Bachelor’s degree preferred (or equivalent experience)