The Finance Ops Coordinator is responsible for supporting the business process execution in the Finance Operations group. Also, will manage specific tasks within the quote-to-cash business process and is responsible for diligent and correct execution of step-by-step instructions.

What you will be doing:

• Entering invoices, entering sales or support contracts, or setting up projects in the IT system of record.
• Learning how to execute simple audits of such documents and ensuring the ERP system properly reflects the agreement with the customer.
• Make discrete updates to accounts, projects, contracts, terms based on specific instructions
• Process contract, project, and account changes and cancellations.
• Process contract migrations between customers or due to legal changes.
• Research account inquiries, such as billing, credits or contract/project adjustments.
• Process manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
• Respond to and resolve customer billing questions through research, interdepartmental communications, and analysis.
• Audit billing data prior to billing.
• Upgrade Mappings and Contract Setup.
• Ensure entitlements are setup correctly for support.

You bring (most) of this!:

• Demonstrated ability to work both independently and within a team
• Good written and verbal communication skills
• Proficient in MS Office and computer systems
• Demonstrates excellent customer service
• 1+ years applicable experience and demonstrated success/knowledge
• High School Diploma or Associate degree or a related field of study preferred