The Job:

Researching account inquiries, such as billing, delivery dates and configuration adjustments, utilizing exceptional problem-solving skills.

What you will be doing:

• Review and process Professional Services orders and contracts to setup projects in the system accordingly.
• Process contract/project updates and cancellations requested internally or by the customer.
• Processing manual adjustments, ensuring proper approvals are in place, while validating correct accounting rules are followed.
• Learning how to execute simple audits project documents and ensuring the system properly reflect the agreement with the customer.
• Audit billing data prior to billing.
• Responding to and resolving customer billing inquiries, such as billing, credits or contract/project adjustments through research, interdepartmental communications, and analysis.

What you will likely bring:

• Must be professional, have great attendance, be punctual, has a positive attitude, is a quick learner and be able to multi-task.
• Must possess competent computer skills and be able to multi-task.
• Must speak English proficiently.
• Computer skills should include Word, Excel, Outlook.