Technical System Specialist - L2
Grow
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Budapest, Hungary
Posted on Jun 11, 2024
Technical System Specialist
The Technical Systems Specialist is responsible for diagnosing, debugging, repairing, installing, configuring complex computer systems, operating systems, technical applications, complex software, integrated peripherals, networks and/or other complex electro/mechanical hardware. The Analyst will be responsible for providing technical support to customers, fellow product support staff, field engineers, and technicians.
What you will be doing:
- Confers with customers via web portal and email to diagnose technical and/or system problems and troubleshoot, repair and test solutions.
- Interact with customers in performing testing, support and troubleshooting technical functions remotely.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Provides expertise regarding installation, troubleshooting and performance tuning of Epicor products, 3rd Party software & component integration, operating systems, complex technical software applications that tightly integrate with the main ERP software system.
- Provides excellent customer management including excellent communication. responsive follow through and advocacy for customer issues.
- Report design problems or bugs to the appropriate team.
- Follows procedures to troubleshoot known issues.
- Assists in mentoring other team members.
- Contributes to and uses the department's knowledge base articles and FAQ's.
What you will likely bring:
- Strong technical skills with a strong desire to dig in and learn.
- Ability to effectively communicate well both verbally and in writing with customers in English
- Good customer experience skills
- Strong problem solving and troubleshooting skills
- Strong PC skills (including email communication, Windows PC navigation, configuration, settings, and ability to research via the web)
- Requires multitasking, good organization skills to produce quality work and manage all day-to-day activities in call tracking system.
- Experience in two or more of the following areas: Windows Server 2012 and later, System Administration or networking, SQL database management and/or Oracle database management
- Requires working on problems of moderate scope, where analysis of situation requires a review of identifiable factors.
- Must be able to exercise judgment within defined procedures to determine appropriate action.
This job is no longer accepting applications
See open jobs at Grow.See open jobs similar to "Technical System Specialist - L2" Kickstart Seed Fund.