Cloud Reliability Analyst



Monterrey, Nuevo Leon, Mexico
Posted on Thursday, June 27, 2024

General information

Office (s)
Monterrey, MEX
Date Published
Wednesday, June 26, 2024
Job ID
Information Technology
Ibarra Bustillos, Jose A.

Description & Requirements

Cloud Reliability Analyst

The Cloud Reliability Analyst; provides expert support to escalation issues and other areas of the organization, by monitoring alerts, managing tasks and following up on action items.

What you will be doing:

  • Triages issues between different areas of the organization.
  • Manages ServiceNow Tasks.
  • Assists in the automation of web application deployments.
  • Understands and adheres to escalation paths so that issues are resolved in conjunction with outlined SLAs.
  • Manages production infrastructure.
  • Provide support as SME to groups outside the IT organization.

What you will likely bring:

  • Ability to work on problems of moderate scope.
  • Ability to troubleshoot and maintain various software applications.
  • Ability to work as a team to accomplish departmental goals.
  • Technical expertise.
  • Decision-making skills.
  • Advance knowledge of SQL.
  • Experience with Microsoft Azure, AWS or similar technologies preferred.
  • Experience with Microsoft Active Directory preferred.

What could set you apart:

  • 3+ years of applicable experience and demonstrated success/knowledge.
  • High school diploma.
  • Bachelor’s degree preferred.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.