Renewal Representative

The Renewal Representative is responsible for contacting and building relationships with existing customers to secure a license/product renewal. Responsible for providing sales forecasts, obtaining quotes and updating/maintaining records in the customer relationship management (CRM) system.

Job responsibilities:

• Provides product renewal date and pricing details to the customer in advance to ensure timely renewal upon request
• Works within an established customer and territory.
• Takes ownership of renewals of the designated customer base in timely manner with required specifics
• Handles all contract renewal connected amendments, like upgrades, downgrades, pricing, transfers, and migrations.
• Supports actively Sales team and partners
• Analyzes customer feedback to capture customer product expectations, experience, satisfaction and abandonment propensity in the CRM system.
• Provides accurate updates in the relevant systems to ensure customer details are correct.
• Builds and maintains a positive relationship with customers and partners.
• Works with other teams such as Sales Operations, Credit Controls, Billing and Support to ensure customer requirements are met.

What you will likely bring:

• Ability to work in a fast paced environment
• Knowledge of Microsoft Excel and Outlook
• Knowledge of a CRM systems
• Ability to learn and apply strong product knowledge
• Ability to effectively communicate both verbally and in writing
• Organizational and time management skills
• Ability to build strong customer relationships and delivering a best-in-class customer experience

The Global Support Team

The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We’d love to have you join us.

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.