The Job:

The PMO (Project Management Office) Manager in Epicor’s ANZ professional services team plays a crucial role in ensuring that projects are executed efficiently, on time, and within budget to maximize customer outcomes, satisfaction, revenue and protect margin. Responsibilities encompass a broad range of tasks aimed at standardizing project management processes, improving project outcomes, and supporting project managers

• Strategic Roles - Developing PMO Strategy: Aligning the PMO's goals and objectives with the overall business strategy to ensure that project management practices contribute to the ANZ Practice success.
  Governance and Frameworks: Establishing governance standards and ensuring that the signature methodologies and appropriate frameworks for project governance to ensure consistency and quality across projects.
• Operational Roles - Project Oversight: Monitoring and controlling project performance and progress, ensuring projects adhere to established standards and methodologies.
  Resource Management: Managing the allocation of project management resources across projects, ensuring optimal use of personnel, tools, and financial resources.
  Risk Management: Identifying potential risks across projects and developing strategies to mitigate them.
• Supportive Roles - Training and Development: Providing training and development programs for project managers and team members to enhance their skills and capabilities.
  Tools and Templates: Developing and maintaining project management tools, templates, and documentation to support efficient project execution.
  Best Practices: Promoting and facilitating the adoption of best practices in project management across the organization.
• Analytical Roles - Performance Metrics: Defining and tracking key performance indicators (KPIs) and metrics to measure the success of projects and the effectiveness of the PMO.
  Reporting and Analytics: Creating and distributing regular reports on project performance, risks, and outcomes to stakeholders.
• Collaborative Roles - Stakeholder Communication: Facilitating effective communication and collaboration among stakeholders, including senior management, practice managers, clients, and project teams.
  Continuous Improvement: Leading initiatives for continuous improvement in project management processes and practices.
• Leadership Roles - Team Leadership: Leading and managing the PMO team, providing direction, support, and motivation.
  Change Management: Leading change management efforts related to project management processes and practices within the organization.

Key Responsibilities Summary

• Strategy and Planning: Develop and implement the PMO’s strategic plan aligned with the organization’s goals.
• Governance and Compliance: Ensure adherence to project management standards, methodologies, and regulatory requirements.
• Resource Allocation: Oversee the allocation and utilization of project resources.
• Risk Management: Identify, assess, and mitigate project risks.
• Performance Monitoring: Track and report on project performance, using metrics and KPIs.
• Training and Development: Provide training and development for project management staff.
• Stakeholder Management: Manage stakeholder expectations and communication.
• Process Improvement: Drive continuous improvement initiatives in project management practices.

Knowledge, Skills and Abilities:

• Ability to present in sales meetings, face to face, or remotely.
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skill
• Analyze customer problems and make recommendations for improvement
• May work at client site from time to time
• Ability to travel up to 30-40%.

Qualifications:

• Ability to present in sales meetings, face to face, or remotely
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skills
• Analyze customer problems and make recommendations for improvement
• May work at client site from time to time
• Ability to travel up to 50%

The Professional Services Team

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.