The Desktop Support Specialists provides assistance in the monitoring, maintenance, troubleshooting, escalation and resolution of network, server and other system or hardware routine issues.

• Recommends hardware and software, including new acquisitions and upgrades, based on requirements.
• Responsible for hardware installs, documentation, user training, and other general helpdesk functions.
• Create and update existing documentation of processes and procedures in support of administration tasks.
• Initiates onboarding procedures for new users into the system.
• Familiarity with IT processes (Office 356, Active Directory (policies, security), Servers, Azure AD or other similar technologies)
• Experience with Ticketing Systems, ServiceNow preferred
• Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.
• Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
• Uses pre-existing resolutions to solve client issues.

• Good written and oral communication skills.
• Troubleshooting skills.
• Ability to identify and seek needed information/research skills.
• Technical expertise.
• Decision-making skills.

• 2 years applicable experience
• High school diploma preferred
  

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.