Professional Services Ops Specialist

The PS Operations Specialist, Sr provides support of our PS management and delivery teams from quote to revenue recognition and acts as a backup to other team members. Works to improve processes and policies to drive revenue and margins for PS.

What you will be doing:

• Confers with customers via web portal and email to diagnose technical and/or system problems and troubleshoot, repair and test solutions.
• Assists with training and operation of Epicor systems, tools, reporting, and approvals.
• May assist with leading small projects and other team member tasks.
• Compiles data and assists with analytics.
• Assists with business requirements used for design, improvement and configuration of systems and assists in creating policy, process and programs to support Professional Services growth strategies.
• Works with and assists the Resource Manager with requests, resourcing, scheduling and follow up as needed.
• Works cross functionally with other teams including Sales, Finance, Sales operations, Pricing, Marketing, Consulting Operations, IT and Dev. to resolve issues and ensure smooth outcomes, flows and excellence in customer experience for internal and external customers.
• Participates in the quoting process to provide accurate document output, correct pricing and margins, approvals and corrections to PS related data.
• Processes PS billing items as needed.
• Trains and executes on other tasks, activities and processes that become owned by Prof. Services at anyinterval

What you will likely bring:

• Strong technical skills with a strong desire to dig in and learn.
• Detail orientation and accuracy skills for data and processes.
• Ability to adapt to changing priorities.
• Self-motivated and self-starter.
• Ability to work alone with timely and productive outcomes.
• Professional and Customer Centric.
• Communication, Oral & Written: Communicates with clarity, actively engaging in conversations.
• Good English speaking and writing skills.
• Team player and ability to establish and maintain positive rapport with customers and co-workers.

The Professional Services Team

Professional Services play an instrumental role in the growth of Epicor. You will be working with our customers to implement our products and ensure that we continuously provide an exceptional customer experience. Almost every position is customer-facing—therefore, it’s important to have energy, drive, and determination to ensure Epicor gives the best possible experience to all clients. This passion will contribute to the success of your career and the company. If you are looking for a global, innovative company with strong roots and exciting growth, Epicor is ready to hear from you!

About Epicor

At Epicor we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business.

We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.