Renewal Sales Representative
Grow
Focused on building and maintaining customer relationships, this role ensures timely license or product renewals, contributes to sales growth, and provides a best-in-class customer experience through effective communication and strategic account management.
What you will be doing:
- Achieve sales quotas by securing license or product renewals via phone and email.
- Provide customers with renewal dates and pricing details to facilitate timely renewals.
- Identify and pursue upsell opportunities within an established customer and territory base.
- Conduct online customer research to support renewal efforts and expand opportunities.
- Analyze customer feedback to capture product expectations, satisfaction levels, and potential attrition risks in the CRM system.
- Provide accurate monthly and quarterly sales forecasts.
- Collaborate with teams such as Sales Operations to ensure customer requirements are met.
- Build and maintain positive relationships to enhance customer satisfaction and retention.
What you will likely bring:
- Strong organizational and time management skills to thrive in a fast-paced environment.
- Proficiency in Microsoft Excel and Outlook, and familiarity with CRM systems.
- Ability to learn and apply detailed product knowledge effectively.
- Strong verbal and written communication skills to engage with customers professionally.
- A proven track record of building strong customer relationships and delivering exceptional service.
What could set you apart:
- 3+ years of relevant experience with demonstrated success in renewal sales or account management.
- Experience with lead generation and driving upsell opportunities.
- Proven ability to analyze customer feedback and apply insights to improve satisfaction and retention.
- A proactive, goal-oriented mindset with a focus on delivering measurable results.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos