Technical Application Specialist
Grow
As a Technical Application Specialist you will diagnose, troubleshoot and test solutions in Kinetic/ ERP product in financial area.
What you will be doing:
- Confer with customers via email or chat to diagnose system problem, troubleshoot, repair and test solutions. Fully documents and escalates if necessary.
- Respond to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing functional product knowledge.
- Use of financial/ accounting knowledge in resolving clients' (CSF) issues in ERP Financial area.
- Communicate system malfunction issues with Development Team
- Stay up-to-date with ERP software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Address concerns brought up by other departments such as Product management, Professional Services or Sales.
- Contribute and use department's knowledge base articles and FAQ's.
What you will likely bring:
- Experience in working with ERP System
- Knowledge of specific system application fundamentals and business processes
- Ability to effectively communicate both verbally and in writing
- Customer experience skills
- Strong problem solving and troubleshooting skills.
- Knowledge of financial, manufacturing, retail or distribution business processes.
- Knowledge of Microsoft SQL would be beneficial.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena Jelinkova