Technical Application Specialist
Grow
What You Will Be Doing:
>Confer with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot, repair, and test solutions. Fully document and escalate if necessary.
>Follow procedures to troubleshoot client-server software application issues that may involve SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
>Respond to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing technical product knowledge.
>Stay up-to-date with software updates and/or changes to provide timely and accurate solutions to customers.
>Assist with system setup, configuration, and/or use of programming and integration tools and techniques that aid in the customization, extension, and integration of products.
>Address concerns brought up by other departments such as customer experience or sales.
>Assist in mentoring other team members and contribute to the department’s knowledge base articles and FAQs.
What You Will Likely Bring:
>3+ years of applicable experience and demonstrated success/knowledge.
>Knowledge of Microsoft SQL, ERP applications, or analytical tools.
>Advanced English skills and effectively communicate both verbally and in writing.
>Knowledge of specific system application fundamentals and business processes
>Technical troubleshooting skills
>Ability to collaborate with teams in Monterrey, India, and the US.
What could set you apart:
>Experience in a support environment with high call volumes is desired.
>Customer experience skills, with ability to stay calm with customers.
>Detail-oriented with strong analytical and troubleshooting skills.
>Independent learner with a desire to dig in and learn in addition to provided training and support.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos