As a Technical Application Specialist based in our Support Center in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained. We are seeking applicants with excellent verbal communication skills, strong analytical and troubleshooting abilities, and a service-oriented mindset.

What you will be doing:

• Respond to client calls in a professional manner, providing appropriate solutions and advice.
• Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
• Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
• Review outstanding issues, ensuring clients are kept informed of progress.
• Attend relevant Epicor product training courses, in line with our internal certification scheme.

What you will likely bring:

• Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
• Minimum of three years related experience (preferred but not essential), with customer service experience being valued.
• Demonstrated expertise in meeting business needs with technology solutions, with ERP knowledge being highly advantageous.
• Excellent verbal communication skills, with fluency in English (written and spoken).
• Strong skills for analysis, troubleshooting, and problem-solving, with the ability to work independently with minimal supervision and the ability to prioritize tasks in a stressful environment.
• Willingness to learn and explore new technologies.

What could set you apart:

• Exposure to production environments, understanding manufacturing concepts, terminology, processes, procedures, and operations will be valued.
• Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

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