Technical Application Specialist
Grow
Duties & Responsibilities
- Communicates with customers via phone, email, or chat to diagnose technical and/or system problems, troubleshoot issues, implement repairs, and test solutions. Fully documents actions and escalates issues when necessary.
- Follows established procedures to troubleshoot client-server software application issues, which may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.
- Responds to situations where standard procedures fail to resolve system or software failures, using customer-centric interpersonal skills and in-depth technical product knowledge.
- Remains up to date with software updates and/or changes to provide timely and accurate solutions to customers.
- Assists with system setup, configuration, and the use of programming and integration tools to support the customization, extension, and integration of products.
- Addresses concerns raised by other departments, such as customer experience or sales.
- Mentors other team members when needed.
- Contributes to and utilizes the department's knowledge base articles and FAQs.
Knowledge, Skills & Abilities
- Ability to effectively communicate both verbally and in writing.
- Strong customer experience skills.
- Knowledge of system application fundamentals and business processes.
- Strong problem-solving and troubleshooting skills.
- Experience in a support environment with high call volumes is desired.
- SaaS or e-Commerce experience is a plus.
Qualifications
- 3+ years of applicable experience and demonstrated success/knowledge.
- Relevant industry knowledge and experience.
Extras
- Knowledge of Microsoft SQL, ERP applications, or analytical tools.
- Familiarity with financial, manufacturing, retail, or distribution business processes.
- Experience in database administration, installation, and configuration.
- Willingness to travel for business purposes if required.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos