As a Senior Technical Application Specialist, you will be responsible for trouble shooting, diagnosing and repairing diverse issues combining strong technical, communication skills and advanced business knowledge pertaining to our Warehouse Management System (WMS). You’ll proactively recommends process improvements.

What you will be doing:

• Responsible for solutioning escalated issues with minimal supervision and communicates to the customer via phone, email or chat through customer-centric interpersonal skills and providing technical product knowledge.
• Follows procedures to troubleshoot client-server software application issues at the highest level that may involve Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/IOS devices.
• Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Resolves customer concerns raised during installation, operation, maintenance or compatibility matters.
• Conducts specific performance or functional tests associated with resolving issues.
• Develops processes and techniques to gather, track and triage issues; assess their validity and routes to the appropriate team.
• Ability to recognize trends and patterns between diverse case descriptions and foresee future problems as well as recommends process and strategy improvements and works with other team members to obtain solutions.
• Coaches and mentors other team members ensuring consistency and high standards for customer service.

What you will likely bring:

• Bachelor’s degree (or equivalent experience) with 5+ years applicable experience and demonstrated success/knowledge.
• Ability to learn new technologies and industries quickly.
• Mentorship skills.
• Ability to effectively communicate both verbally and in writing, and attention to detail.
• Strong knowledge of specific system application fundamentals and business processes.
• Strong technical skills, problem solving, troubleshooting and business processes.
• Experience in a support environment with high call volumes desired.

What could set you apart:

• Knowledge of Microsoft SQL, ERP applications or analytical tools.
• Knowledge of financial, manufacturing, retail or distribution business processes.
• Warehouse Management System (WMS) experience.
• Inventory Control system experience.

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter: