Technology Consultant Associate
Grow
As a Technology Consultant Associate, you will play a pivotal role in ensuring the successful implementation and delivery of Epicor applications. Your responsibilities will include collaborating with clients and project teams, serving as a technical expert, and contributing to the smooth execution of various project phases such as installations, upgrades, data conversions, and system recoveries.
What you will be doing:
Assist and shadow Technology Consultants to get a deep understanding of customers’ needs and expectations.
Provide technical support to field engineers, technicians, and applications support personnel in diagnosing, troubleshooting, repairing and debugging software and computer, network and/or wireless systems.
Configure, document, and test software
Report design, reliability and maintenance problems or bugs to design/software engineering team.
Identify issues and risks and reports to manager.
Work independently on smaller projects.
Involved in customer installations and training.
What you will likely bring:
Knowledge of server, hardware, and network technology
Troubleshooting methodology/skills
Ability to build strong relationships with customers and participate in discussions with business and technical leaders
Customer centric, results oriented, self-starter and able to work independently
Strong listening, verbal and written communication skills, including virtual presentations
Strong organizational, project management and time management skills
Ability to travel up to 15%
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena Jelinkova