Renewal Sales Representative
Grow
Focused on achieving product license renewals, maintaining positive customer relationships, and identifying upsell opportunities while working within an established customer territory.
What you will be doing:
- Achieve quota by selling license and product renewals via phone and email, with opportunities for upselling when applicable.
- Provide customers with renewal dates and pricing details to ensure timely renewals.
- Work within an assigned customer territory, building and maintaining strong relationships.
- Identify lead generation opportunities to expand the territory and drive upsells.
- Analyze customer feedback to understand product expectations, satisfaction levels, and abandonment risks, documenting this data in the CRM system.
- Prepare and provide accurate monthly and quarterly sales forecasts.
- Collaborate with teams, such as Sales Operations, to ensure customer needs are met effectively.
What you will likely bring:
- Ability to work in a fast-paced environment.
- Strong knowledge of Microsoft Excel, Outlook, and CRM systems.
- Excellent verbal and written communication skills.
- Organizational and time management skills.
- Ability to learn and apply strong product knowledge.
- A commitment to delivering a best-in-class customer experience.
What could set you apart:
- 3+ years of applicable experience with demonstrated success in sales or account management.
- Exceptional ability to build and maintain strong customer relationships.
- Adaptability and eagerness to identify and pursue upsell opportunities
#LI-JI1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos