Technical Application Specialist (EDI)
Grow
As an EDI technical Specialist, you should have EDI industry knowledge and understanding the process of electronically exchanging business documents in a standard format.
What you will be doing:
- Set up new EDI transactions for new customers and monitor existing EDI transactions from trading partners.
- Investigate recurring EDI issues from all customers and identify a solution to prevent future.
- Guide customers to appropriate EDI solutions that work well for their system.
- Testing and debugging the system.
- Knowledge on how EDI integrates with ERP.
- Implementation & onboarding a new partner.
- Time spent creating documentation of any kind (whether it is for internal purposes, or for client use)
- Research and resolve inquiries by using Knowledge Base, enhanced troubleshooting skills, partnering with team members, or by recreating the issue in test environment.
- Team player with the ability to work independently.
- Strong, clear, and professional communication skills, both written and verbal.
- Documents that are commonly worked on: 810, 820, 850, 855, 856, 860, 997, etc
What you will likely bring:
- Knowledge of various file transfer protocols/ communication protocols: FTP, FTPS, SFTP, AS2.
- Knowledge of various EDI standards: ANSI, X12, EDIFACT.
- Should know EDI Transaction Flow and EDI structure.
- Mapping experience/Understanding the Maps which are already built.
What you’ll need to succeed:
- 4 to 6 years of EDI experience
- A background or previous experience in customer support environment
- Experience in supporting enterprise or other business applications
- Excellent English verbal and written communication skills.
Shift Timings: 5:30am - 2:30pm / 9am - 6pm / 8am - 5pm IST
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Vidya Vardhni