Finance Operations Analyst
Grow
The Finance Ops Analyst owns the business processes and their execution within the Finance Operations group. Also, will manage all aspects of the quote-to-cash business process within the Finance Ops function, has ownership for process documentation, and interacts frequently with members of with adjoining functions.
What you will be doing:
Research account inquiries, such as billing, delivery dates and contract adjustments, utilizing exceptional problem-solving skills.
Responsible for setting up new contracts, creating labor categories and billing schedules in the Accounting system.
Respond to and resolve customer billing questions through research, interdepartmental communications, and analysis.
Process all RMAs, ensuring product is unlicensed (if needed), all approvals are received, and product is returned.
Process all account terminations.
Manage VAR accounts. Add and cancel contracts according to VARs instructions. Create licensing files and send to the end user and resolve billing inquiries working one on one with the VAR.
Take leadership and ownership of projects and implementing new processes.
Help improve processes and efficiencies.
Lead, train and inspire other members of the team.
What you will bring:
Advanced skills in MS Excel and ERP / data mgmt systems
Demonstrate excellent customer service and communication skills
3+ years applicable experience and demonstrated success/knowledge
Strong task and time management skills
Complex problem-solving and analytical skills
Demonstrates strong leadership skills
Salesforce experience (Salesforce billing or CPQ preferred)
Strong English communication skills
#LI-EG1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Elizabeth Garcia