Renewal Sales Representative, Sr
Grow
The Renewal Sales Representative, Sr is focused on achieving quota by managing license/product renewals and identifying upsell opportunities, ensuring customer satisfaction and retention while working within an established customer base and territory.
What you will be doing:
- Achieve quotas by selling license/product renewals through phone and email, offering upsell opportunities when applicable.
- Provide product renewal dates and pricing details to customers to ensure timely renewals.
- Identify and pursue lead generation opportunities to expand territory and drive upsells.
- Analyze customer feedback to capture product expectations, satisfaction, and potential abandonment risks in the CRM system.
- Deliver accurate monthly and quarterly sales forecasts.
- Build and maintain positive customer relationships to foster loyalty.
- Collaborate with other teams, such as Sales Operations, to ensure customer requirements are met effectively.
What you will likely bring:
- Ability to work efficiently in a fast-paced environment.
- Knowledge of Microsoft Excel, Outlook, and CRM systems.
- Strong product knowledge with a willingness to learn and apply technical details.
- Excellent communication skills, both verbal and written.
- Organizational and time management skills to prioritize tasks effectively.
- A commitment to building strong customer relationships and delivering a best-in-class customer experience.
What could set you apart:
- 3+ years of applicable experience with demonstrated success and knowledge in a similar role.
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra Bustillos