As a PS Ops Specialist you will be managing internal systems, scheduling resources, and supporting team operations. You will help with financial tasks like billing and reconciliations while also handling project documentation and partner coordination. This position includes improving processes, assisting with system training, and ensuring smooth communication between teams. You’ll also oversee customer upgrades and project handovers. Overall, you’ll play a key role in keeping operations running smoothly and supporting the Professional Services team.

Join our dynamic team in Bratislava! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home.

What you will be doing:

• Coordinate resource scheduling for client engagements, optimizing availability, location, and skill alignment while maximizing utilization, balancing workloads to prevent burnout, and accommodating personal commitments and work travel arrangements.

• Identify and review risks, such as staffing imbalances and skill shortages, while aligning capacity with current and future demand.

• Manage outstanding accounts receivable, holding services if necessary to secure payment.

• Ensure all project coordination activities are billed appropriately and aligned with contractual agreements.

• Perform monthly timesheet reconciliations between Certinia and E4SE. Chase timesheet and expense approvals, ensuring timely completion and alignment with month-end deadlines.

• Write and manage short Statements of Work (SOWs) and Change Requests, ensuring accurate document output, correct pricing, and margins, and then have Business Consulting send them to the approvers for sign-off through DocuSign.

• Act as a Project Coordinator for ad-hoc work and Extended Services projects.

What you will likely bring:

• Detail orientation and accuracy skills for data and processes.

• Ability to adapt to changing priorities.

• Self-motivated and self-starter.

• Ability to work alone with timely and productive outcomes.

• Communication, Oral & Written: Communicates with clarity, actively engaging in conversations in ENG

• 2+ years applicable experience.

• Must be proficient with intermediate to excellent skills with Microsoft Office

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Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

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