Application Specialist - L2 Support
Grow
As a Technical Application Specialist you will diagnose, troubleshoot and test solutions in Kinetic/ ERP product in financial area.
What you will be doing:
Engage with customers via email or chat to diagnose application issues, troubleshoot problems, and test solutions with precision. Document resolutions and escalate cases as needed.
Resolve challenging software or system failures using a customer-centric approach and your in-depth functional product knowledge.
Apply your understanding of financial and accounting principles to address ERP-related challenges in the financial domain.
Communicate system malfunction issues with Development Team
Stay up-to-date with ERP software updates and/or changes to be able to provide timely and accurate solutions to customers.
Work closely with Product Management, Product Development and Cloud team to address client concerns, resolve system malfunctions and ensure continuous product improvement.
Contribute and use department's knowledge base articles and FAQ's.
What you will likely bring:
Experience in ERP systems or similar software is a plus.
Ability to effectively communicate both verbally and in writing
Customer experience skills
Strong problem solving and troubleshooting skills.
Knowledge of financial, manufacturing, retail or distribution business processes.
Knowledge of Microsoft SQL would be beneficial.
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About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Alena Jelinkova