Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

The Implementation Team within Customer Experience plays an integral role at Lucid Software by setting up each of our customers for long-term success. Each Implementation Specialist (“IS”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively.

Responsibilities:

• Provide a best-in-class onboarding experience for all new enterprise customers across all segments, whether delivered in-person or by overseeing on-demand resources
• Where possible, develop an understanding of your customer’s business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
• Serve as a subject matter expert, assisting customers with effective technical account configuration and training, integration setup, basic change management (where appropriate), etc.
• Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require additional technical configuration and/or change management coordination

Requirements:

• Bachelor's degree with strong academic performance
• 1+ years of experience in a client-facing role
• Strong organizational and project management skills, with strict attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users

Preferred Qualifications:

• Experience enabling and integrating with third-party SSO identity providers (ie: Okta, Azure, OneLogin, etc.)
• Empathy and a passion for problem solving
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high volume environment
• Ability to thrive in a fast-paced, start-up-type environment
• Bias towards finding solutions vs. shutting down ideas
• Ability to be a strong team player, contributing quickly where asked.

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