Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

We are seeking a proactive, self-driven, and detail-oriented Sales Enablement Manager of Operational Excellence to support our sales team with the processes, tools, and systems that drive success. This role is essential in optimizing tools, streamlining workflows, and delivering insights that empower our sales teams to achieve their goals. This individual will be responsible for maintaining, optimizing, and enabling our sales teams on the technologies central to their role, including Clari, Salesforce, Salesloft, Zoominfo, LinkedIn Sales Navigator, and Highspot. This role collaborates closely with sales leaders, sales operations, content creators, and cross-functional teams to ensure these tools empower our teams, enhance productivity, and contribute to revenue growth.

Responsibilities:

• Sales Tools Enablement & Optimization:
  • Act as a strategic partner to sales leadership, ensuring tools like Clari, Salesforce, Salesloft, Zoominfo, LinkedIn Sales Navigator, and Highspot enhance sales effectiveness and reduce the friction to revenue generation.
  • Design and deliver comprehensive training programs to maximize adoption and usage of sales technologies.
  • Serve as the primary point of contact for sales tools enablement, with a focus on Clari and Salesforce.
  • Proactively identify opportunities for tool enhancements and improvements to drive operational excellence.
  • Collaborate with sales leaders to customize tools for specific team needs, ensuring alignment with sales strategies and processes.
• Strategic Process Enablement:
  • Collaborate with sales operations to design scalable processes that streamline sales workflows, from lead generation to deal closure.
  • Implement, document, and continually improve best practices to drive consistent usage of tools and systems across our global sales teams.
  • Spearhead initiatives to improve pipeline management, content discoverability, and forecasting accuracy.
• Maintenance & Support:
  • Manage the day-to-day administration and maintenance of Highspot.
  • Ensure the tools are fully operational and troubleshoot issues as they arise, partnering with IT and vendor support when needed.
  • Evaluate new tool features and releases for potential adoption, recommending enhancements that improve sales effectiveness.
• Collaboration & Communication:
  • Act as a liaison between sales, sales operations, marketing, and other key teams to ensure alignment of tools and processes with broader business and enablement initiatives.
  • Gather and analyze feedback from sales teams to identify gaps and opportunities, refining enablement programs accordingly.
  • Regularly communicate updates, best practices, and enablement initiatives through multiple channels (e.g., newsletters, team meetings, enablement sessions).
• Data & Reporting:
  • Develop actionable dashboards and reports in Clari, Salesforce, Highspot, and other tools to provide insights into sales KPIs.
  • Leverage data to identify areas for improvement and measure the impact of enablement initiatives.

Requirements:

• Bachelor’s degree in Business, Sales, Marketing, or a related field (or equivalent experience).
• 4+ years of experience in sales enablement, sales operations, or a similar role, with hands-on experience with Clari, Salesforce (SFDC), and Highspot.
• Proven track record of developing and implementing successful enablement programs supporting revenue-generating teams.
• Strong understanding of B2B sales processes, methodologies, and best practices.
• Proficiency in data analysis, reporting, and creating actionable insights using sales tools.
• Excellent communication and presentation skills with a strong customer-centric approach.
• Ability to work in a fast-paced, dynamic environment, managing multiple projects simultaneously and adapting to changing priorities.
• Collaborative and proactive attitude, with a focus on driving results and continuous improvement.
• Strong analytical and problem-solving skills.
• Takes initiative; demonstrates a strong internal drive to meet deliverables in a timely manner.

Preferred Qualifications:

• Previous experience in B2B sales, including managing client accounts, generating leads, and closing deals.

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