About Element5

Element5 is on a mission to transform how post-acute care organizations work with our intelligent automation platform. Our AI-assisted solutions target workflows across Eligibility, Authorizations, and RCM to remove repetitive tasks so teams can focus on better patient and financial outcomes.

We’re fast-paced, supercharged, and moving at the speed of light. Our team is made up of industry veterans who have built several successful healthcare tech products. We’re a two-time CBInsights Digital Health 150 Honor Roll awardee and the 2022 Homecare Innovator of the Year. With nearly $50 million funding, Element5 is headquartered in San Jose, CA, and operates with teams spread across the globe.

If you seek an organization whose values and actions support your growth and guide your daily actions, we want to work with you.

Role

The role of the Sr. RPA Support Engineer is to leverage your engineering skills in RPA and Java, to investigate and fix the production issues to keep the Element5 application and automation running smoothly.

Element5 tickets come from automation or customers or Element5 internal team which will be attempted to be fixed as per the standard operating procedures. Anything that cannot be fixed by the SOPs, will be handled by the Support Engineer.

The support Engineer will also be responsible for continuous improvements of processes and SOPs and automation and prevention of issues.

Responsibilities

• Ensure that the first response team gets help when they need
• Ensure timely responses to maintain SLA commitments
• Utilize UiPath, Java, and other RPA tools to investigate, debug, and fix issues
• Update code stored in a GitHub repository to deploy the fixes
• Work cross-functionally in the organization to drive the customers’ voice
• Capture details from the customers for the more complex issues
• Assess and escalate incidents accordingly if it is business-critical
• Continuous improvements of process and SOPs
• Mentor colleagues enabling them to learn tools and methodologies
• Identify and automate fixes to enable self-healing incidents

Qualifications

• Bachelor’s degree in computer science or related field
• Critical thinking and problem-solving abilities
• Methodological approach and ability to document repeatable steps
• Experience in customer service work in a SaaS environment
• Experience with Java, JSON, and markup languages
• Experience with UiPath, and similar robotic process automation tools
• Experience with source code repositories like GitHub or GitLab
• Extensive skills with various technologies like Google Workspace, Confluence, DataDog, Visual Studio Code, ticketing system(s) ZenDesk, FreshDesk, ServiceNow
• Experience of working in multicultural environments
• Experience working in a startup environment is a plus

Experience Level

This role is a mid- to senior-level position in the engineering leveling.