About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a Credentialing Associate Manager at SonderMind, you will play a critical role in connecting providers to clients. The person in this role is expected to identify and implement continuous improvement of the credentialing operations processes, to deliver an ever-improving provider service experience, and to ensure adherence to credentialing policies and procedures, NCQA standards, and delegated payer requirements. The person in this position will report directly to the Manager of Credentialing Operations, will have a direct leadership role for a portion of the Credentialing Operations team, and will work closely with other functional areas including provider recruitment, provider success, revenue operations, etc. to promote the highest level of provider satisfaction and shorten the provider onboarding timeline. You will be at the forefront of our mission to make therapy accessible for all.

Successful candidates will be able to communicate effectively, think critically to resolve issues, be willing to learn and open to feedback, and have a high level of attention to detail. Your work at SonderMind will offer you the chance to leave a lasting legacy in the world of mental health.

Essential Functions

• Manage a team of credentialing associates who are tasked with onboarding new providers through the credentialing process (including PSV)
• Investigate and resolve provider issues related to credentialing, collaborate with other departments, and ensure that all inquiries, concerns, and requests are addressed promptly and effectively
• Ensure the team successfully achieves their goals and business objectives for your area of scope
• Assist with NCQA Accreditation preparation, updates, and submission
• Report to internal leadership on a regular basis identifying risks, mitigations, and additional opportunities
• Manage multiple priorities effectively within established deadlines and metrics
• Other responsibilities and ad-hoc projects based on business needs.

What does success look like?

• Within one week, fully understand each step of the credentialing process at SonderMind.
• Within two weeks, understand the metrics you are responsible for
• Within one month, reach a level of efficiency across your duties, including owning the direct management of each of your reports.
• Within two months, generate and implement at least one process improvement across all Credentialing activities.

Who You Are

• Minimum two years experience in Credentialing, preferably in a leadership role
• Minimum one year of Primary Source Verification experience
• Experience working within NCQA Standards and a high working knowledge of the standards and updates
• Exceptional attention to detail
• You’re intellectually curious and naturally pull the string until you find the answer
• Motivated and eager to learn, ability to adapt to new technologies, processes and workflows
• Strong problem-solving skills and attention to detail
• Flexibility to work in a fast-paced, dynamic environment
• Goal-oriented with a strong drive to achieve results at a team-level

Our Benefits

The salary range for this role is between $60,000- $70,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.