Customer Support Representative

Suralink® is fast-growing Software as a Service (SaaS) technology company looking for exceptional professionals to join our team. Our award-winning company has been recognized for growth, innovation and culture, and our software has been used by over 500,000 companies around the world. Our platform was built for accountants, auditors, security professionals, investors, and other professional service firms, giving them a simple and secure way to request, receive, track, and manage their documents at scale. If you’re looking for a promising company where you can truly make your mark, we’d love to talk to you.

Who we are looking for:

We are looking for an exceptional Customer Support Representative to provide outstanding customer service to our end users. Our Customer Support team actively works with other teams internally to help create solutions and resources that benefit all of our customers. We love problem-solving and take pride in being the face of Suralink for our customers!

Key Responsibilities:

• Handle customer communications and ensure their questions are answered in a timely and complete fashion through chat, phone, and email
• Be helpful, friendly, and courteous to each and every customer
• Respond to requests for assistance quickly, professionally, and sincerely
• Investigate and document customer issues, interactions, resolutions, and requests
• Provide our customers with exceptional and memorable customer support experiences

Experience and Professional Qualifications:

• 1-3 years of previous customer service experience
• A positive, friendly, professional, and helpful attitude
• Strong interpersonal communication skills, both oral and written
• Ability to work in a constantly changing and fast-paced startup environment
• Ability to stay composed and objective in times of high pressure
• Computer literacy with the ability to learn software applications (familiarity with Slack, Google Docs, Excel, Outlook, Jira, etc. preferred)
• Initiative to help our users and your teammates
• Utah resident preferred. (not required)

Why Suralink?

There’s a lot to love about working at Suralink! Here are a few of the benefits you can expect:

• Remote-friendly policy
• Medical/vision/dental insurance
• Life, short-term disability, and long-term disability insurance
• Generous Paid time off, including flexible floating holidays that you choose
• Parental leave
• Professional development allowance
• Community involvement

Finally, we strive to be inclusive and encourage everyone to apply, especially those individuals who are underrepresented in the technology industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.