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Customer Success Associate

Vutility

Vutility

Customer Service, Sales & Business Development
sandy, ut, usa · Remote
Posted on Wednesday, April 27, 2022
Sandy / Remote

Customer Success Associate

Submit the form below if you're interested in working with us!

Job Responsibilities

Founded in 2016, Vutility is a rapidly expanding and award-winning startup focused on transforming energy management, submetering, ESG, and sustainability solutions for a wide range of commercial and industrial applications through a leading-edge portfolio of proprietary IoT and cloud technologies. This is an exciting opportunity to join a dynamic, fast-growing team and see immediate impacts from your contributions as you help shape our growth strategy and expand key relationships.

We’re specifically looking for a customer success associate who will roll up their sleeves and lead a team from inside the trenches. As a key member of our  team, you will help the company's customer success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally, to deliver consistently excellent experiences. Our ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships.

  • Serve as a day-to-day contact for assigned customers and partners, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review customer journeys, identifying how they're supported, taking a consultative approach in helping customers overcome issues and achieve they goals
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Assist in preparation of necessary documentation or visuals for clients to demonstrate performance of customer facing platforms; analyze functionality to identify areas of improvement
  • Work with sales and marketing teams to drill customers success models and collaborate cross-functionally with all teams necessary to achieve this

Skills

  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities

Benefits

  • Health Savings Account (HSA)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance 
  • 401(K)
  • PTO
  • Parental Leave
  • Onsite Gym

Qualifications

  • 1-4 years of experience in communications, marketing, sales, account management, or customer success
  • Bachelors degree (preferred)
  • US work authorization (required)